Every leader knows that knot-in-the-stomach feeling before saying something tough. You spot a flaw in the strategy your boss is championing. You need to tell a high performer that their style is alienating the team. Or you’re about to voice the only dissenting view in a room full of nodding heads. These moments test your courage. And they test your skill. Because candour can land like a gift or a gut punch.
WHEN CANDOUR CLOSES DOORS
I once worked with a talented, passionate woman who proudly called herself a “straight-talker.” Her feedback was always honest and never sugar-coated and many colleagues, including me, valued her candour, even if it was sometimes hard to hear. She genuinely believed that being blunt built trust. The problem? Over time, some of her colleagues started describing her as prickly, demanding, and impossible to please. She had strong ideas about what needed to change, but no one wanted to listen. Her accuracy wasn’t the problem. Her delivery was.
That’s what happens when candour is used like a blunt instrument. We think we’re being authentic, but what others hear is harshness or judgment. Instead of opening doors, it slams them shut.
Bravery and bluntness aren’t the same thing. Saying the tough thing in its rawest form isn’t courageous, it’s lazy, and it often triggers defensiveness, sidelining the very point we’re trying to make. When people feel attacked, their stress response kicks in: cortisol spikes, reasoning plummets, and they literally can’t process what we’re saying. The harder we push, the more they resist. Real bravery is being intentional and skilful, delivering the hard truth in ways that keep people open long enough to be able to take it in.
Harvard’s Professor of Leadership Amy Edmondson has shown through her groundbreaking research on psychological safety that people can only absorb tough feedback when they feel safe in the relationship. Neuroscience confirms this: when people feel threatened, cortisol floods the system and reasoning goes offline. Practical tools like the SBI model (Situation–Behaviour–Impact) help ground feedback in specifics, while Kim Scott’s Radical Candor highlights that true candour means challenging directly while caring personally. Used together, these insights show that candour done well strikes a balance that keeps people open rather than defensive.
I once worked with a senior leader at a Canadian non-profit who needed to push back on her board chair’s aggressive expansion plans. Her instinct was to challenge him directly at the next Board meeting, but she understood that would likely create resistance. Instead, she framed her intent around protecting the organisation’s reputation, backed her points with financial data, and raised her deeper leadership concerns privately. The conversation led to a more sustainable plan. No fireworks, no fallout, just progress.
Candour only works if the other person stays open. That means paying attention to how, when, and where you say it. Here are a few ways to do that:
Frame your intent. Signal why you’re raising the issue. “I want to flag something that could help us avoid risk.” That shifts you from critic to ally, putting you on the same side of the table, looking at the problem together.
Ground in specifics. Vague feedback invites defensiveness. Concrete examples invite reflection.
Ask questions. They turn confrontation into collaboration. “What do you think was happening there?” lands differently than “You always interrupt.”
Pick your stage wisely. Some truths belong in private, not in front of a crowd. If your feedback could cause embarrassment or touches on personal behaviours, it should be delivered one-on-one rather than in a group setting.
Choose timing with care. At the end of a long day, or during a challenging event, even valid feedback can feel like an attack.
Balance candour with care. Acknowledge strengths or intentions alongside the tough message.
Check your motive. Are you trying to help, or just venting? Only the first one builds trust.
Watch non-verbals. Notice body language and tone to gauge how your message is landing. And don’t assume you’re right. Check in and ask.
WHEN “TOO REAL” IS JUST SELF-INDULGENT
We’ve all heard someone brush off someone’s reaction to their harsh comments with, “I’m just being real.” At first, that sounds admirable. Who doesn’t want authenticity? But “being real” can quickly become careless. If your candour leaves people bruised, blindsided, or frustrated, that’s not candour. That’s self-indulgence. Dumping unfiltered thoughts might clear your conscience, but it won’t build trust.
Real candour is relational in that it makes your message useful for the person receiving it. That means choosing words that invite reflection, balancing critique with acknowledgement of strengths, and checking if the timing will allow the other person to take it in fully. Without this calibration step, “just being real” is just offloading.
TWO SIDES OF THE CANDOUR COIN
One senior leader I coached was working on taking up her full leadership space in her new role on the executive team. She realized that she needed to give her peers feedback that their aversion to risk was stifling innovation. “We’ve always done it this way” had become the default mindset, and any fresh ideas from below were met with suspicion or dismissed as too ‘out there’.
Her instinct at first was to stay quiet, to avoid being labelled as disruptive or reckless. Instead, we focused on carefully preparing her for this crucial conversation. During the executive committee meeting, she clarified her motives and framed her candour as being in service of the organisation’s growth. She highlighted specific missed opportunities and tied them to the organisation’s own goals around customer growth. Because she chose her timing and messaging wisely, her peers stayed open. What could have been dismissed as contrarian turned into a real conversation about risk-friendly, test-and-learn innovation pilots.
Another executive client faced the opposite issue. He had a reputation for sharp wit and “telling it like it is.” His communication style got laughs, but it also made colleagues become guarded around him, nervous at the prospect of becoming his next punchline.
Over time, he realised that his humour was a shield for his own insecurity about being challenged. Jokes let him stay one step ahead of others and avoid vulnerability. Once he understood that pattern, he experimented with softening his delivery, clarifying his intent, and creating space for others to respond. By taking the risk of being more open, he shifted from sarcastic critic to trusted challenger, and his candour started to build, rather than break, relationships.
YOUR COACHING CHALLENGE
Candour is essential for trust, culture, and performance. Without it, leaders become echo chambers. With it, they spark growth, accountability, and innovation. The risk lies in mistaking candour for a licence to say whatever you want, without considering how it will land with others.
Here’s a quick practice that combines courage with care:
Identify your audience. Ask yourself: Is this the right audience, and the right moment for them?
Check your motive. Are you speaking to help the other person grow, or to clear your own frustration?
Frame your intent. Start with why you are raising it, so the other person knows your purpose is constructive.
Ground in specifics. Share clear examples of what you saw or heard and describe the impact.
Balance with care. Acknowledge a strength or positive intent alongside your challenge.
Ask, don’t tell. Invite reflection with a question that keeps the door open.
Pair challenge with care. As you raise the hard message, make it clear you respect and value them, and you genuinely care about them.
Reflect and revise. Notice what happens: do people lean in and open into conversation, or shut down and disengage? The difference will tell you how skilfully you’ve used candour.
Candour is a leadership skill that can build trust and momentum when used with care, or that can erode relationships when used carelessly. Mastering the art of speaking truth to power with the right amount of candour can be a real career booster when done well. If you want to strengthen your ability to deliver tough truths in ways that keep people open and engaged, executive coaching can help. Reach out for a free exploratory conversation at www.leslierohonczy.com to learn how coaching can support your leadership growth.